Pick up FAQ
PICK UP FAQ'S
What days do you provide in-store pick up?
We offer in-store pick up every day we are open.
How soon will my order be ready for pick up?
We need a minimum of 2 hours to process your order and have it ready for you.
What if all sudden I’m not able to pick up my order before you close?
We ask that you call us immediately at 09 414 5040 to inform us. Your order will be put away and available to be pick up the following morning after 9 am.
Can I cancel my order?
You may cancel your order, however, restocking fee my be applied if the order has already been processed.
Is there a minimum order amount?
Can I make special requests with my order?
Yes, after you add items to the shopping cart, you can leave the message in the field under "Special instructions for seller" in the shopping cart. We will do our best to meet all special instructions, but cannot guarantee all requests will be fulfilled.
Will I be notified that my order ready for pick?
Yes. After you submit your online order, you will receive an automated email notification with confirmation details. These are automated messages so please do not reply to the email or text.
If you need to get a hold of someone, please contact our store at (09) 414 5040
All other Questions and Concerns
If you have any question or concerns, please contact us at (09) 414 5040 or to email us at firstname.lastname@example.org