Important Stuff

There are some things you should know...

I am by no means a web-site developer! Just a small business owner with (suddenly) a lot of time on my hands and an urgent project that needed doing. 

Thanks to the marvels of Shopify, I have managed to piece together a functioning eCommerce website so you can browse and buy from our entire product range; albeit with a couple of quirks (that were problems I couldn't solve with my very limited knowledge of all things computery).

The quirks and 'need to knows' are explained below.  Should you discover something I haven't explained or needs to be more clearly explained, please don't hesitate to message me and I'll make the changes needed.

So, please have a quick squizz to get the lay of the land. We look forward to seeing your first orders!!

We can only offer ‘Store pick up’ at this time.

Until the country gets going again, we have a pick-up option only. You can pick a date and pick-up time slot up to 3 days in advance. Minimum lead time is 2 hours.

At this time, the app will let you order for the next available delivery window. Please allow 2 hours lead time for us to get your order together.

Buying by weight

We are all used to seeing prices advertised by the kilo on loose fresh produce. However, we often tend by by a number of pieces and pay for whatever that weighs. Turns out that's quite a complex thing to achieve. 

So most items traditionally sold by kilo has 2 or 3 options. Buying in whole kilos, buying in units of 100 grams or buying a set number of pieces. If the buying unit you want is not displayed on group pages, click on the product and use the drop down menu to find the one you need.

You can combine the kg and 100g buying unit to get the weight you would like. Also, every weighted item has an instruction box on the product page for you to give us specific instructions by product.

Pricing and availability

Produce can be fickle in both availability and price, changing daily in some cases. To ensure we can fulfil your order completely at the prices you see, we can only offer pick up days 3 days ahead. Any more than that and our ability to guarantee pricing is compromised.

We will do our best to fill your order entirely. However, fresh produce availability can be tricky and from time to time, we might not be able to supply some items.

 

Shipping

When you go to your cart to review your order you will see Delivery Date options. This is only to book your pick up day and time. We don't deliver (yet). Go ahead and pick your day and time and on the next page there is only one shipping option - store pick up. A little confusing but you get the idea...

Payments

Online payments are by Visa and Mastercard credit or debit cards only. This allows us to adjust the order down if we are unable to supply something. The transaction will remain pending until the day of your scheduled pick-up. On the day of your pick-up, your order is finalised, and the payment is completed.

Sometimes, special instructions left on a product page might be more expensive than the original total. In every case, we will contact you for further guidance. You can choose to lower the quantity to bring the order value under the original total, or you can choose to make another payment for the difference. Again, in every case, we'll contact you.

Order Confirmations

You’ll receive automated Order Status messages to the email address you provide. This will include the store’s details including the number to text if you would like us to bring your order out to your car.

Pick up

Pick up your order at your scheduled day and time from our store. While the battle with COVID 19 rages on, text us with your order number, your vehicle’s registration number and we can drop put straight into the boot of your car. Our team will be geared up with all the required PPE to make pick up as safe as possible.

Creating an account

Creating an account is optional. You don't have to. In time, like most memberships, we'll begin to offer membership benefits. For now, having an account allows you to track your order history and contact / shipping information is retained to make the checkout process easier. 

Contact

If you have any questions or concerns, please don’t hesitate to contact us on 09 414 5040 or email us on info@seasonsmarket.co.nz